e-Commerce Scam Prevention

There are many benefits to shopping online. But we also need to be aware that there’s a range of online shopping scams. The most common scams either claim to sell products that they don’t have, or sell poor quality products at top quality prices. The scammers may even steal a real online company’s marketing images, making it difficult to tell them apart.

To avoid e-commerce scams, follow our tips for buyers below. Always use a trusted online retailer, or research a seller before you buy. This includes checking their reviews to see what previous customers have said about them. Also see our tips for sellers below on how to sell responsibly and build consumer trust online.

If you encounter a scam, don't ignore it⁠—report it. Find out how to report scams that you see on Facebook and Instagram below.